It is a good idea for IT professionals to pursue training and certifications to keep their knowledge up to date. One of the areas that is most in demand today is the Information Technology Infrastructure Library. ITIL training focuses on the best practices to provide information services in a business setting. There are many ITIL training providers, so it is important to know what to look for when thinking about pursuing this certification. Here are three things that are helpful to evaluate when selecting a training provider.

The Mode of Instruction

One thing to consider is how the instruction will be delivered. Some people prefer classroom learning. This has the advantage of direct interaction between students and teachers. However, it has the disadvantage of having to travel to class at specific times.

Others prefer online learning environments. Synchronous online classes require students to participate in classroom activities at the same time. For example, students may have to attend in live webinars and chats. Students can interact directly with the teacher in the online forum but do not have to travel to class. Students do, however, have to attend class at a specific time and have the appropriate technology available.

In asynchronous online learning, students participate in the class on their own time and interact with the instructor and other students through email messages and threaded discussion forums. In this mode of instruction, students take more responsibility for mastering the material on their own and rely on the instructor only to answer questions and to give feedback on assignments. There are no scheduled course meetings

Course Pace and Timing

Potential students should also look at the course pace and the class schedule. Students who have time and want to finish quickly should make sure that a fast paced course that meets more frequently for longer times is offered. Busy professionals with day jobs might need slower paced courses that meet less frequently for a shorter period of time.

The times the courses are offered are also important. Busy professionals might prefer courses in the evening or on the weekends. Others might prefer day classes. Make sure the training provider has these options.

Quality of Instruction

The most important aspect of ITIL training is the quality of instruction offered. At a bare minimum, the training provider should be accredited by a reputable organization. All training providers should be able to provide evidence of this accreditation. The training provider should also be willing to provide the pass percentage for its students. Be wary of training providers whose students have a low rate of passing the exams required for ITIL certification.

Potential students should also be able to examine the credentials of the instructors. These instructors should have advanced certifications and a wide breadth of industry experience.

Student reviews are also an important part of evaluating the quality of instruction. Search the internet for published third party reviews of the training provider to see what their students are saying. A potential student could also ask the training provider to provide references and contact graduates of the training program directly.

These just a few of the factors involved in evaluating ITIL training providers. Potential students want to do their homework to make sure they select the providers who can provide the highest quality training. They should also think about the mode of instruction and the class scheduling options before choosing a training provider.

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It is a good idea for IT professionals to pursue training and certifications to keep their knowledge up to date. One of the areas that is most in demand today is the Information Technology Infrastructure Library. ITIL training focuses on the best practices to provide information services in a...